At Homelife we recognise that people using the service, their advocates and community members have the right to access fair and equitable procedures for dealing with complaints and grievances.
Homelife ensures our “How Can We Do Things Better” brochure and complaints policy are publicly available and we have a procedure in place for dealing with and monitoring complaints. Please contact us for copies or drop into our office between 9 and 3.
Any suggestions regarding the planning and operation of the service will be welcomed and we remain open to positive change and development.
Compliments in any form are welcome and shared with the team to reaffirm their valued commitment with Homelife.